Gigapixel AI Privacy Policy

1. Information Collection

We may collect the following types of information:

• Account Information: When you register for an account, we may collect your name, email address, and password.
• Usage Data: We collect information about how you use our services, including the prompts, reference materials you input and the generated content (images and videos).
• Device Information: We may collect information about the device you use to access our services, such as IP address, browser type, and operating system.

2. Information Use

We use the collected information to:

• Provide, maintain, and improve our AI image and video enhancement and generation services
• Process and complete transactions
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• When required by law
• To protect our rights, property, or safety
• With our service providers who help us operate our business and services

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage practices

While we strive to protect your personal information, please note that no method of internet transmission or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing your personal information
• Request transfer of your personal information
• Withdraw consent where we rely on consent to process your data

7. Children's Privacy

Our services are not directed to children under 13. If you believe we may have collected information from a child under 13, please contact us.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and notify you of any material changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

10. Gigapixel AI Plugin for ChatGPT

The Gigapixel AI plugin for ChatGPT is published by CODEONE AI PTE. LTD. in Singapore.

This section applies when you use our image upscaling, video upscaling, image generation, and video generation tools in ChatGPT. Free 2× image upscaling can be used without connecting an account. Connecting an existing account uses OAuth: you sign in with Gigapixel AI and authorize access to the selected account features. Cloud video upscaling and image or video generation require a connected account and the relevant media permissions. The plugin does not ask you to provide your account password in a ChatGPT conversation.

For cloud tasks, we process the images or videos you select, their file references and dimensions, video duration and frame metadata, generation prompts and optional reference images, and your chosen model and output settings. We also process draft, quote and task references, account access, and any credits used or refunded. We also process connection credentials and limited request information for authentication, abuse prevention, processing, and support. Tool responses shared with ChatGPT can include available settings, plan access, credit balances, quoted costs, task status, your plugin task history, and preview or download links for source images and task results. They do not include your password, service API keys, or internal account identifiers.

Input media, prompts and processing settings needed for the selected cloud task are sent to Bingsuo, our media-processing gateway, and the processing providers used for the selected mode or model. Cloudflare R2 stores input and result files. Processing is subject to the applicable providers' safety controls. Successful image-upscaling result previews are also sent to OpenAI for supplementary content-safety classification before display. Video upscaling and image or video generation do not use that supplementary image-upscaling classification step. Our database stores drafts, quotes, approval records, task records, and media fingerprints, including safety decisions where applicable. ChatGPT receives the tool responses and media links needed to display the requested results; OpenAI's own policies also govern your use of ChatGPT.

Free local video processing runs on your device where supported. It does not send the source video to our processing providers or cloud storage, and its local results are not added to cloud task history. Saving a local result passes the generated file to ChatGPT's file-download interface and depends on the host's support. If saving is blocked, you can select the original video again in the website Free tool for local processing and saving. The plugin does not automatically upload local results.

Image drafts are available for 24 hours. Anonymous task references and results are available for 24 hours, and connected-account upscale results are available for 7 days. Plugin quotes and task references for video upscaling and image or video generation are available for 7 days; a quote must be confirmed within its five-minute approval window or refreshed. These plugin access periods do not determine how long an underlying account task or stored file is retained. An allowed-image fingerprint and safety decision can be reused for 7 days. Fingerprints of blocked images are retained for abuse prevention so the same content is not sent for classification again. These are availability and cache-validity periods, not a promise that every stored copy, backup, operational record, or provider-held copy is erased immediately when access expires.

Select only media you have permission to share. Anonymous task references and temporary media links grant access to the corresponding result, so do not share them with people who should not see it. You can disconnect the account connection in ChatGPT to stop future authorized requests. Disconnecting does not remove conversation content already held by ChatGPT. To request access, correction, or deletion of data held by Gigapixel AI, contact [email protected]. We handle those requests through support; the plugin does not provide a data-deletion tool.