Thank you for choosing Gigapixel AI! We value your trust in our service. If you're not completely satisfied with your purchase, please review our refund policy below:

Refund Request Period

Refund requests must be submitted within 7 days of the purchase date. Requests made after this period will not be eligible for a refund.

Eligibility Conditions

• Your account must have processed fewer than 7 image upscales.
• Refund requests should be sent via email to [email protected].
• Please include your account email address and detailed reason for the refund request.

Non-Refundable Circumstances

• Requests made after the 7-day period has expired
• Accounts that have processed 7 or more image upscales
• Cases where the service has been used in violation of our terms of service

Refund Processing

• All eligible refund requests will be reviewed within 3 business days
• Approved refunds will be processed through the original payment method
• The decision on refund eligibility is at the sole discretion of Gigapixel AI
• Refunds typically take 5-10 business days to appear in your account
• Refunds will be issued in the original currency of the purchase

Partial Refunds

In some cases, we may issue partial refunds based on service usage and circumstances. The partial refund amount will be determined by our support team after reviewing your case.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected]